KTK Alchemy Store Policy
Last Updated: 31 March 2025
Welcome to the KTK Alchemy online store. By purchasing from our store, you agree to the following policies:
Digital Products
All digital products (including meditations, courses, guides, and downloads) are non-refundable.
Once purchased, you will receive immediate access to your product via email or account login.
If you experience any technical issues accessing your purchase, please contact us at info@ktkalchemy.com and we’ll assist you.
Physical Products (If applicable)
If and when physical products (crystals, incense, books, etc.) are sold:
Shipping:
We currently ship within the UK and Worldwide.
Delivery times may vary but typically range from 3-7 working days.
Returns & Exchanges:
We accept returns of unopened, unused products within 7 days of delivery.
Buyer is responsible for return shipping costs.
Refunds will be issued once the product is received and inspected.
Damaged Items:
If your order arrives damaged, please email us within 48 hours of delivery with photos and details. We will arrange a replacement or refund.
Refunds & Cancellations
Digital Products:
All sales of digital products are final and non-refundable due to the instant access nature of the product.
Services:
Please refer to our Terms & Conditions page for our cancellation and refund policy on services & sessions.
Contact
For all store-related questions, email us at:
info@ktkalchemy.com